Polymarket Contact and Support 📞
The company behind Polymarket is Blockratize Inc. (Delaware), which owns and operates the platform. The international exchange is run by Adventure One Ltd (Panama). Anyone writing to support or sending a formal complaint should address these two entities, not a UK company.
How to reach support
Support for Polymarket is handled through the platform itself, in the website and the native iOS and Android apps. The brand's published details for this market do not include a verified support email or phone number, so we do not list one. Beware of any address or number that appears in unofficial messages claiming to be Polymarket support.
When you write in, include these points:
- The email or login method tied to your account
- The wallet address used for USDC (Polygon) deposits or withdrawals
- The market or position involved and the time of the issue
- Screenshots of any error message
Response times
The operator does not publish a guaranteed reply time for support. The only speed figure it gives concerns payouts: crypto withdrawals are described as taking minutes. Account verification and dispute handling carry no published timescale.
Licence information
Polymarket holds no UK licence and is close-only in the UK, which means UK users can manage and close existing positions but the platform is not licensed or regulated for this market. Because of that, UKGC and the independent adjudication services attached to UK-licensed operators are not available to escalate a dispute. Contact the operator directly first.
Minimum age is 18+. The platform's connection is protected by SSL/TLS 256-bit encryption, and the account minimum deposit is £2, funded in USDC (Polygon).
Help outside the platform
Prediction markets can lead to losses you cannot recover, particularly with no UK regulator behind them. If trading stops feeling under control, set a firm weekly limit, take a break from the app, and call the GamCare National Gambling Helpline for free, confidential support.
